Accessibility

An Access Card is recognised at over 2,000 venues throughout the UK and beyond. Including days out, cinema trips, holidays, festivals, spectator sport and more. You can purchase an Access Card for £15. Once you have the card, you can use this across any of the recognised venues without the need to apply again for each venue. The card is valid for 3 years. 

A York Maze Digital Access Pass is a FREE way of conveying your access requirements. You still go through the same process of submitting your documentation, but you’ll receive a digital number and no card. This is only valid at York Maze and cannot be used at other venues. 

Applications can take 10 days to be processed.
York Maze tickets will be on sale from Wednesday 11th March

An Essential Companion ticket is available for people where support is needed that is significant and substantial and in excess of what could be reasonably expected of family/friends already accompanying the guest. The support must be due to disability-related needs.

Our Essential Companion Scheme is not available to complimentary ticket holders or when zero value entry is applicable for the Access Card/ York Maze DAP holder (including children aged 2 or under who enter free of charge).

York Maze partners with Nimbus Disability, operators of the Access Card scheme, to assess and manage applications for our Essential Companion tickets. Nimbus Disability is one of the country’s leading providers of disability-related advice and support to professional organisations and is recognised as a lead authority on accessible ticketing in the UK. They are an award-winning organisation run by disabled people who specialise in the legislation behind The Equality Act.

Please note that we do not make the decisions on who is entitled to an “Essential Companion”. This decision is made by Nimbus Disability. Find out more here: https://accesscard.hiverkb.com/policies-on-symbol-allocation/child-essential-companion-tickets-and-our-allocation-of-the-1-symbol

Once you have your Access Card or your York Maze Digital Access Pass Number (found on your confirmation email) you can follow the booking links on our website as normal. When it comes to selecting “ticket type” you will need to select “Essential Companion”, the system will then ask you to unlock the half price ticket by inputting your Access Card/ York Maze DAP I.D number. If your Access Card permits an “Essential Companion” then this will be applied and you can then proceed with your booking. You will be required to show proof of the Access Card or York Maze Digital Access Pass on admissions. 

Please note that we do not make the decisions on who is entitled to an “Essential Companion”. This decision is made by Nimbus Disability.

The site as a whole is accessible for visitors who struggle with short distances. Many of the other activities involve steps and/or physical activity. Visitors with additional access requirements that have the Level Access (Wheelchair) or Distances symbols (<50m) detailed on their Access Card/ York Maze DAP can purchase the Reduced Mobility/ Wheelchair user ticket

York Maze partners with Nimbus Disability, operators of the Access Card scheme, to assess and manage applications for our Reduced Mobility/ Wheelchair user tickets. Nimbus Disability is one of the country’s leading providers of disability-related advice and support to professional organisations and is recognised as a lead authority on accessible ticketing in the UK. They are an award-winning organisation run by disabled people who specialise in the legislation behind The Equality Act.

Please note that we do not make the decisions on who is entitled to Level Access or Distances symbols. This decision is made by Nimbus Disability. Find out more here: 
https://accesscard.hiverkb.com/policies-on-symbol-allocation/level-access
https://accesscard.hiverkb.com/policies-on-symbol-allocation/distances

If your Access Card or your York Maze Digital Access Pass details the Level Access or Distances symbols, you can follow the booking links on our website as normal. When it comes to selecting “ticket type” you will need to select “Reduced Mobility/Wheelchair user”, the system will then ask you to input your Access Card/ York Maze DAP I.D number. You will be required to show proof of the Access Card or York Maze Digital Access Pass on admissions. 

Please note that we do not make the decisions on who is entitled to Level Access or Distances symbols. This decision is made by Nimbus Disability.

You can apply for the York Maze Digital Access Pass (DAP) and the full Access Card at any time before your visit. The passes last for three years. 

Applications can take 10 days to be processed. You will need your Nimbus confirmation number to access Essential Companion & Mobility/Wheelchair user tickets on the York Maze website.  

We recognise that our Corn Crew are not experts in the Equality Act and this is a way to ensure we can meet all our guests’ requirements across our site, in a consistent way. This is why working with Nimbus we can use their recognised and award-winning scheme to enable us to provide a great and accessible experience.

The system offers greater privacy, as disabled people with access requirements will no longer need to carry supporting documents or explain circumstances to the team. You’ll only need to supply the information once when you register for an Access Card. You’ll need to show your York Maze DAP (Digital Access Pass) or Access Card on admissions, but this carries no sensitive information.

Our commitment to accessibility remains unchanged. Our Corn Crew are still here to support you if you have any questions or need assistance. For further support, please email info@yorkmaze.com.

It is the policy of York Maze that all children under the age of 16 years must be accompanied by a responsible person aged 17 or over at all times. We understand that young carers are a much valued and needed source of support, but we are only able to accept them under the Essential Companion ticket scheme where there is no risk of them being left unattended.

If we feel that either the visitor with access requirements or their Companions are abusing the Essential Companion ticket scheme we reserve the right to refuse access under the Essential Companion ticket scheme for future visits.

We’ve chosen to pass the registration scheme onto the same organisation that runs the ‘Access Card’. Nimbus Disability is a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.

When you register, Nimbus Disability will handle all your information securely and safely without us ever having cause to see the detail behind why you need accessible options.

Once you’ve registered, Nimbus will then provide you with a unique registration number which you can then use to link your access needs into our system.

If you are not able to use online forms and would be unable, because of the nature of your impairment, to access online sales you do still need to register. Nimbus will be able to assist with postal or telephone registration on 0330 808 5108.

If you're a disabled person with a query about the Access Card please visit www.accesscard.online, email cards@accesscard.online or call the Access Card team on 0330 808 5108.

No worries, we understand sometimes the applications can be delayed. If you have your tickets booked online and turn up without the Access Card or York Maze DAP, you will need to pay the difference to a full price ticket at admissions. If you apply and are successful for the Access Card/ York Maze DAP showing the relevant symbols, you can apply for a refund. On admissions, you will be given a card with all the information to apply for the Access Card/York Maze DAP and refund. Please note, you have 2 weeks to apply for the refund.